1. INTRODUCTION
Welcome to Triptolaos (website URL: https://triptolaos.com). We appreciate your trust in us. Triptolaos is a Laos-based travel and tour company offering experiences across the country. This Privacy Policy explains how we collect, use, and protect your data. By using our website and services, you consent to the terms of this policy.
2. DATA COLLECTED
STORAGE LOCATION
We operate our website from servers hosted in [your hosting country/provider, e.g., Germany via Hetzner or Namecheap]. All data is stored securely and in compliance with applicable privacy laws such as GDPR.
BOOKING & REGISTRATION DATA
When you book a tour or register on our website, we collect personal data including:
Full name
Email address
Phone number
Tour preferences
Hotel address for pick-up
Any other info needed for your tour booking
You may edit or request deletion of your data at any time by contacting us.
PAYMENT INFORMATION
We accept payments via bank transfer and cash upon arrival. We do not store your banking or credit card details on our servers.
CONTACT FORMS & CHAT SUPPORT
When you use our contact form or live chat, we collect the information you voluntarily provide (name, email, message). These are used only to respond to your inquiries and are never sold or shared for marketing.
GOOGLE ANALYTICS
We use Google Analytics to understand how users interact with our site. This data is anonymous and helps us improve our services. You may opt out here.
3. USE OF YOUR DATA
We use the collected data to:
Confirm and manage bookings
Contact you with booking updates or issues
Provide customer service and support
Improve our services and website experience
Ensure security and prevent fraud
4. COOKIES
Our site uses cookies to:
Maintain user sessions
Save preferences (e.g., language)
Analyze traffic anonymously
You can disable cookies in your browser settings if you prefer.
5. EMBEDDED CONTENT
Some pages may include content (e.g., YouTube videos, Google Maps). These sites may collect data as if you were visiting them directly. For more info, please review their individual privacy policies.
6. WHO HAS ACCESS TO YOUR DATA
Only authorized Triptolaos staff can access your personal data to assist with bookings or support. No third party has access to your personal data without your explicit consent.
7. THIRD-PARTY ACCESS
We only share your data with third parties when necessary to fulfill your booking. For example:
Hotel partners or local guides (only with your consent)
Government agencies when required by law
We do not sell or share your personal information for marketing purposes.
8. DATA RETENTION
We retain booking data for up to [insert retention period 1 year for customer service and audit purposes. You may request deletion of your data by contacting us.
9. SECURITY MEASURES
We use SSL encryption and follow best practices to secure your personal data. In case of a data breach, we will notify affected users as required by law.
10. YOUR RIGHTS
You have the right to:
Access your personal data
Request corrections or deletion
Withdraw consent
Lodge a complaint with a data protection authority
To exercise your rights, please contact us at info@triptolaos.com.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date. Continued use of our services indicates your agreement with the updated terms.
Contact Us
If you have any questions about this Privacy Policy, contact:
Triptolaos
Email: info@triptolaos.com
Phone: +8562058985168
Website: https://triptolaos.com